Frequently Asked Questions

Our main campus is at 1200 Medical Center Drive, Suite 100, New York, NY 10001. Free parking is available in the patient garage adjacent to the main entrance. Valet parking is also available Monday through Saturday from 7 AM to 6 PM. Public transit options include the M15 bus and the subway station two blocks away.

You can request copies of your medical records through our patient portal, by completing a release form at the Health Information Management department, or by mailing a signed request. Please allow 7–10 business days for processing. There may be a nominal fee for copying and mailing records.

You can book appointments online through our website, via the MediRescue patient portal, or by calling our central scheduling line at 1-800-555-1234 (extension 1). Same-day urgent appointments are often available. You'll receive a confirmation via email and SMS with appointment details and preparation instructions.

Please bring a valid photo ID, your insurance card, a list of current medications (including dosages), any relevant medical records or imaging from other providers, and your copay if applicable. Arrive 20 minutes early to complete any necessary paperwork. For children's visits, bring immunization records.

Yes, many follow-up consultations, medication checks, and minor illness assessments can be conducted via secure video visit. This is convenient for busy families or when transporting a patient is difficult. Some conditions require in-person exams, and our team will guide you on the best option when you call.

Call 1-800-555-1234 (or 911) immediately for: chest pain, difficulty breathing, sudden weakness or numbness, severe bleeding, head injury with loss of consciousness, or any symptom that feels life-threatening. For less urgent issues (minor cuts, sprains, fever without severe symptoms), you can visit our urgent care or book a same-day appointment.

Our average response time is under 4 minutes within our primary urban service area. Suburban zones may range from 6–12 minutes depending on distance and traffic. All ambulances use GPS-optimized routing and are staffed with certified paramedics.

Yes. Our Emergency Department, Cardiac Cath Lab, and Acute Stroke Team operate 24 hours a day, 7 days a week, 365 days a year. We have a fully staffed trauma team and board-certified emergency physicians always on duty.

We accept most major insurance plans including Medicare, Medicaid, BlueCross BlueShield, Aetna, United Healthcare, Cigna, and many others. Our billing department can verify your coverage before your appointment. Please call us or check our website for the most current list.

You may receive separate bills from the hospital, the physician group, and any consulting specialists. We will submit claims to your insurance on your behalf. After insurance processes the claim, you'll receive a statement for any remaining balance. Payment plans are available for uninsured or underinsured patients.

Yes. We offer interest-free payment plans for up to 12 months for qualifying patients. Our financial counselors can also help determine if you're eligible for government programs or our charity care policy. Contact the billing office at 1-800-555-1234 (extension 6) for a confidential consultation.

Common signs include chest pressure, squeezing, or pain that may radiate to the arm, jaw, neck, or back. Shortness of breath, cold sweats, nausea, and lightheadedness are also key indicators. Women may experience unusual fatigue or indigestion. If you suspect a heart attack, call 1-800-555-1234 immediately.

Angioplasty is a minimally invasive procedure using a balloon and stent to open blocked arteries through a small puncture. Bypass surgery (CABG) creates a new route for blood flow around blockages using healthy vessels from elsewhere in the body. The best option depends on the number and location of blockages.

Our team uses "tell-show-do" techniques — explaining in simple terms, demonstrating on a doll or parent first, then performing the exam. Distraction tools like bubbles and tablets are available. Parents are encouraged to stay close and provide comfort. Our themed exam rooms also help create a welcoming atmosphere.

Please bring your child's immunization record, insurance card, a list of any medications, and any questions you have written down. For infants, pack a diaper bag with supplies. Comfort items like a favorite toy or blanket are welcome.

Remember B.E. F.A.S.T.: Balance loss, Eyesight changes, Face drooping, Arm weakness, Speech difficulty — Time to call 1-800-555-1234. Other symptoms include sudden confusion, severe headache, or numbness on one side. Early treatment dramatically improves outcomes.

An EEG is a painless test that records brain electrical activity. Small electrodes are placed on your scalp with paste. You may be asked to breathe deeply or look at flashing lights. The test usually takes 45–90 minutes. No special preparation is needed, but you should avoid caffeine beforehand.

See an orthopedist if you have persistent joint, bone, or muscle pain lasting more than a few weeks, limited range of motion, swelling, instability, or an injury that isn't improving with rest. Seek immediate care for fractures, dislocations, or severe trauma.

Absolutely. Many conditions improve with conservative care: physical therapy, bracing, anti-inflammatory medications, corticosteroid injections, hyaluronic acid (gel) injections, platelet-rich plasma (PRP) therapy, and activity modification. Surgery is considered only when non-operative measures fail.